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Real stories

When health information is out of reach, real people feel the impact.

Behind every statistic is a patient, a family, a moment when being able to access health data — or not — changed everything. These are those stories.

The founding story

"If We Had His Data, Things Might Have Been Different."

Our dad had been on a steady, manageable treatment plan for his cancer. He had undergone surgery to remove a colorectal tumor, followed by an ileostomy. When his surgeon, the amazing Dr. Shah, went to reverse the ileostomy, he discovered that the cancer had spread to his peritoneum. He was able to remove two small tumors and referred us back to oncology for further treatment.

Our dad's wonderful oncologist restarted him on chemo — but soon after, told us he would be retiring. His care was transferred to a new oncologist.

During this time, dad wanted to take a trip back home to the Dominican Republic — to see family, to live life. His new oncologist agreed to adjust his treatment so he could travel. She removed two of the three chemo drugs and sent him with a three-month supply of an oral medication.

But there was no real plan to monitor him. No clear communication about risks. No warning signs to watch for. And no "what if" instructions.

After a couple of weeks in the Dominican Republic, my father began experiencing GI issues — vomiting, nausea. We called his oncologist here in the U.S. She advised us to get a CT scan and send her the results. We did everything we could. The oncologist in the Dominican Republic tried multiple times to send the images — but the U.S. oncologist's office kept saying they never arrived.

"Is it possible the cancer is growing?" I asked. She reassured me: "No, it's too soon — not in just 3–4 weeks."

But his symptoms worsened. A GI specialist eventually advised us to bring my father back to the U.S. for care. The very next day after returning, he had a CT scan and was seen in person. During the physical exam, the oncologist could now feel the tumors growing in his small intestine.

It was too late.

The tumors had grown so aggressively that they blocked his small intestine. He couldn't eat. He couldn't keep anything down. This is what ultimately led to his decline — the turn that sent him down the path to death.

Here is the truth
If we had had direct, secure, reliable access to his imaging and test results, his U.S. oncologist could have made an informed decision sooner.
If we had had a Direct Secure Address — our dad, the oncologist, and us — we could have ensured the critical data got where it needed to go.
If we had had real-time visibility into his care, perhaps this outcome could have been different.

This is why data ownership, transparency, and secure exchange matters. Because when the system breaks down, it's the patient and their family who pay the price.

And we will fight for a future where no other family must wonder if better data flow could have saved their loved one.

— Natacha Fernández, Founder, I ♥ Data

Juan Fernández
Age 67
In his memory, and for every patient who deserves better.
What this started
I ♥ Data was founded so no other family has to go through what ours did. Every guide and every patient we help is in his memory.
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Why it matters

When health data isn't accessible in time

Our father's story is one of thousands. Here's what the research shows about what's at stake.

1 in 5
Adverse events
Approximately 1 in 5 patients experience a preventable adverse event related to incomplete or inaccessible health information.
86%
Of medication errors
The majority of medication errors occur because providers don't have complete patient history at the point of care.
$8.3B
Annual cost
Estimated annual cost of preventable adverse events linked to poor information exchange in the US healthcare system.
Community stories

Stories from patients like you

Shared by real patients and families. Names and details may be changed to protect privacy where requested.

Denied access
"I spent three months trying to get my mother's records after she passed. They kept saying they couldn't release them without forms we didn't have. No one told us about HIPAA."
— Anonymous, New York
Positive change
"When I finally got my full records, I found a diagnosis from 2019 that no one had ever told me about. Catching it then changed everything about my treatment."
— Anonymous, Florida
Your story belongs here.

Whether your experience was a crisis, a breakthrough, or something in between — sharing it helps others know they're not alone.

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Know your rights.
Don't wait.

Every patient deserves to understand the data that shapes their care — before they need it most.